I have been emailing Blink support back and forth but to no avail. They keep sending me the same links other support people have already sent me, nor seem to be taking the time to understand the issue. I also suspect the Blink form isn’t passing all the information on to the support people, as they are asking me questions I answered in the form.
Some info on my issue:
I get all the way to the final step where it says ‘Sending Wi-Fi info to Sync Module’. It never gets past that. I see it disconnects me from the sync module and I was instructed by Support to reconnect to my local wifi (which I have).
I ensured my wifi password has no non-alpha numeric characters
My blink products are from the kickstarter (not sure if that makes a difference). I got it to work on whatever phone I had back then, but have not gotten this to work at all on the past few phones.
I am on an Android 6.0.1 (Samsung Galaxy J7)
Help I have read all the FAQs, gone through all the links support has sent me, I don’t know what to do.