I have had my XT camera for just over a year. The camera went offline due to low batteries. I put new Energizer AA Ultimate Lithium 1.5V batteries (the exact same that came with the camera), but the camera will not power on. I have moved the camera inside right next to the module, both within 3 feet of my wifi router, still no power. I have connected a USB to the camera, but still no power. I contacted support, they asked for the serial number in order to check the server logs to see what the issue was. After providing the serial number and telling them what I had already done to trouble shoot, his response was that “It sounds like there’s an issue with that camera.” So they didn’t use the serial number to check the server logs to find the actual cause of the problem. He did however use the serial number to look at how old the camera was so that he could tell me it was past warranty and there was nothing he could do further. Are you kidding me?! These batteries are supposed to last for up to 2 years (I understand batteries won’t last quite that long in high traffic areas), so when the batteries die and the issue is actually found, it’s after the 1 year warranty and they won’t do anything to help you. That is the most backwards customer service I have EVER heard of. I was sold a faulty camera that would not power back on once batteries were replaced. There’s no way to find out the camera is faulty until the batteries die, which conveniently happens after your warranty runs. I will never use this company again. What a disappointment, as I was happy with it until this. So much so that I recommended it to friends on numerous occasions. Well I will make sure that none of them follow through on their purchases.