NSURLErrorDomain error-1011

We had to change the password on our router and receive the following error above. How can we up date the router password in Blink? I clicked the cloud icon at the bottom of the screen but I see no option for changing passwords. I tried the “Change Wi-Fi Network” and clicked discover device. We get “network request failed.” There is not option to change the password.

You have to use the change Wi-Fi network option, which includes resetting the sync module. If you did not do that, you may well receive that error. Couldn’t say, because it has never been an issue for me, and I have done it many times for tests etc.

Support document below:

https://support.blinkforhome.com/f-a-q/how-can-i-move-my-blink-system-to-a-new-location-or-wi-fi-network?from_search=57706695

Good luck.

This problem was resolved. Thanks to the help of customer service. Nice job!

Hi,

I have the same error from this morning [NSURLErrorDomain error-1011].

My cameras are 500 km away, can you tell me how you solved with customer service this issue?
I also sent support ticket for this, but I wanna know what can I expect…