Had to change the modem for my ISP last Sunday and ever since I have not received a single alert or had a single video record from a motion event. Live view for video works perfectly fine but snapshot gives me a thumbnail error message. None of the other devices on my network are having any issues.
I have completely removed power from my sync module and plugged it in again, disarmed then rearmed the whole system, disarmed and rearmed each of the 5 cameras individually, and none of that has restored the cameras to full operation. I have been told that the only other troubleshooting step is to take the batteries out of each individual camera and re-insert them. This is highly problematic for my installation as the batteries are only used as backup with the cameras being enclosed in IP-rated enclosures and powered via active PoE using microUSB adapters. At least half of the cameras are located up on the sides of my house and I cannot reach them without my extension ladder. Once on the ladder I would be forced to remove 6 screws from each IP enclosure in order to access the batteries.
Surely Blink engineers have anticipated hard to access outdoor installs of their products and have some means to send a reboot or reset command to them via the the network? If anyone has been in this situation and has a suggestion or resolution they could post it would be greatly appreciated as it’s a rainy Spring here in Michigan so I’m not looking forward to risking life and limb out on my extension ladder in the rain just to pull the batteries out and have that maybe fix the problem. Thank you.