Clearly you have a different understanding of the term ‘scam’ than I do. I thought a scam was when someone deliberately sets out to deceive you, and part you from your hard earned money, without ever intending to deliver a product or service, for which the money was handed over.
In this case, it is abundantly clear that their intention was to deliver you a working product. They then made a mistake, with a firmware update, and they broke something that had already been working, whilst trying to provide you with an enhancement. If it was a scam, there would never be any intention of correcting this issue.
I don’t know how long it will take, I know it’s frustrating, I don’t think this should happen to begin with, and the fix should be faster, but there’s no question that a fix will arrive, and this is not a scam, by any definition of the word.
Disappointing, unacceptable, poor show, bad form. Many ways to described it, but scam is not one of them.