Well, as a new customer I’m not terribly impressed. After just 6 days of operation, my Sync’ module went offline 4 times yesterday and as I write this, remains inactive.
I followed your troubleshooting steps diligently (incidentally, in two cases it took over 30 minutes of work to get the Sync’ module reinstalled). I’ve reset my router, moved the module so it now has a full 5 bars of signal, and then just an hour later, it’s offline again.
And what do you do when I report a ticket? Rather insultingly, you choose not to read what I’ve done, you just send me the troubleshooting guide again.
Believe it or not, I am not an idiot. I can follow instructions. I’m a 46 year old father of 2. I work in IT. This is not an impressive start, Fix this, please, or I will be insisting on a full refund and I’ll take my custom elsewhere. I’m giving you 48 hours to get a meaningful response to me that doesn’t involve just cutting and pasting some standard wording. So far, you haven’t replied to my response to your cookie cutter reply,
Ticket number 147353.