Ceedee is a customer, like most others in this forum, including you and me, and can do nothing about this. Only Blink customer support staff can assist you. There are some members of Blink support staff that visit the forum, infrequently, but even they would tell you to contact their customer support staff directly.
No idea why your reply to Bob failed, but if I were you I would call them, ask them exactly what you need to do, and then follow those instructions precisely. Presumably they will give you an email address to where you can send details of your system, including a copy of your receipt, though I can’t say for sure, because I have never done this.