No that’s this company, they make these cameras and that’s the only seller you should buy them from.
They seem to have some issues with refurbished cameras not being reset based on what people report. I don’t know the reason why it might happen to new ones, I’m just hypothesizing.
I’m not sure they have phone support late at night or on weekends. Frustrating, but they’ll sort it out for you if you work with support.
Or just return that kit if you bought it on amazon and get another.