Camera out of focus after falling

I had an indoor camera sitting on a chest of drawers that got knocked to the floor. Now, the image is out of focus. Motion detection is working, as is live-feed and recording. Any way to adjust the focus or otherwise correct the issue? Are there any instructions for opening the camera body to check for dislodged components? I suspect the PIR has come loose from the lens, but don’t see an obvious method to open the camera to check.

Any help would be appreciated.



Hi @mf3868,

Sorry that this happened! I think your best option is to contact support and see if there is anything they can do to resolve this issue. You can either submit a support ticket or call us at (781) 332-5465 in the US or +441158384189 in the UK. I am not aware of any way to adjust the focus. Something easy you can try before calling support is to remove and reinsert the batteries into your camera, however I am not sure if this will solve the problem for you.

It is is not covered for you I had the same thing happen to me. If you look closely you will notice that the front lens can be twisted after you get a bead of glue to release. I was able to use that to adjust the focus back to being clear on one of my indoor blinks where the two sided tape failed.


Thank you! This worked for me

This worked for me!
I used a pair of nose pliers to twist the outer black circular plastic gently counter clockwise.