I appreciate you all voicing your concerns and being completely honest about how you feel. As @SJMarty mentioned, the Community has been up and running since roughly mid July, and there have been a bunch of features that many users have requested, like the ones listed. Having this space on the Community to voice your concerns and criticisms is one of the greatest aspects of this site, and I am very happy to be able to provide you all an outlet to leave us your thoughts.
I want to begin by addressing your concerns regarding our response to all of your requests, by saying that the needs and desires of Blink customers is, and always will be our top priority. I was brought into Blink for one purpose, which was to bring this Community to life, so we can get direct feedback on what is most important to all of you. We really do try our best at Blink to hear directly from all of you and build our products the way you all want it to be; that is basically my only job at Blink. Me, along with others at Blink, have done and will continue to do our best to respond to all of the requests and suggestions we hear from all of you, but unfortunately, this doesn’t always result in quick implementation of these suggestions.
I know you’ve all probably heard this before, but we have a relatively small team, especially when compared to many of our competitors. As a small company, when there is a big project being worked on, a vast majority of our resources are invested in that project; this includes team members, financial resources and time. Since July many users have been asking for features like more detailed scheduling, but our whole team, including mobile app developers, were likely working on other major requested projects, like developing the panic siren. The panic siren is a product that has been discussed since our kick starter days, and required attention from every aspect of our company to get going. This includes our mobile app developers, software engineers, marketing team, etc, and over the past few months, likely before the Community was even founded, this was something being actively pursued by our team.
The main point I want to make is, you all are entirely right to be frustrated, but I want to make sure that it is very clear how important our customers are to our company, and that we are always listening. The Community, while it may feel like a long time, has not really been around for too long, and the longer it is around, the more you will see your requests being pursued and implemented. There are projects being worked on right now that are direct requests from our users, but due to the size of our team, we are hesitant to give release dates too far ahead, because small bugs and other things can arise that divert resources. If you stick around, I can assure you there will be many surprising and exciting Blink developments down the road.
From running this Community for the past 4ish months, I am very aware of who are most passionate customers are, and I do not intend to let your voices go unheard. I do my best to make sure that all of your requests, thoughts and opinions are echoed throughout our entire company, and I thank all of our active and passionate users for their continued devotion to our products and our company.