Use the search function magnify glass, type in Moto, enjoy the reading. I seem to recall past Moto threads where the device didn’t work and I believe it was a newer Moto. Customer (like you) was kinda pissed off because his new blink system didn’t work with his new mobile device. Blink answer was we can’t test our system with all the different types of mobile devices out there. But when a specific model was talked about (like yours) the Blink engineers/techs would work on it. I never recall results of that work however.
Anyway, some foggy memories from my old brain. Good luck in your experience.
p.s. Moto (Motorola) is not a popular brand anymore in USA. But it is in other countries. By chance is your location other than USA?