I’ve had similar problems to the ones described here so wanted to get your advice.
I bought two Blink XT2 cameras with sync module, then a week later bought an additional third Blink XT2 camera.
The third camera’s batteries lasted a few weeks and was positioned in a low traffic area. I swapped the batteries (same brand and spec as supplied - Energiser, lithium) and they too lasted roughly less than 2 weeks.
I then got some more batteries (again same brand and spec as supplied) and decided to swap the camera position with one of the other cameras - I wondered whether the position and signal strength was draining the battery, i.e. it was needing to work harder and therefore draining really quickly?
Two days later the camera (in it’s new position) went offline again, whereas the other camera (one with no problems previously) is still ok in the position where the faulty one is.
At this point I was determined it was a problem with the camera and contacted support.
The first response was to…
- Reboot your WiFi router.
- then remove the camera and re-add it to the system.
- If batteries won’t work, use a micro USB cord.
I did this but the batteries route did not work. When I plugged it to a Micro USB cord a red light came on and I was able to re-add the camera.
However, although the camera was now listed, it was not working, both Liveview and Photo options failed.
After reporting this back to Support, they suggested it’s to do with my network connection and to repeat the process.
I did this but now I cannot even connect the camera to my sync module, (no red light on camera) but the other cameras are still fine.
The current status…
I advised Support and they asked me to run some tests on my Wifi Network. I did this and then the response was that:
Your WiFi network is categorized as unidentified which is not compatible with Blink and your upload speed didn’t meet the requirements for the system to work.
An unidentified network is either a merged network, a mesh network, a network with 5Ghz frequency, or all of the above. It may work at first but will complicate the system moving forward. You can correct this by contacting your internet service provider. Ask on how to create a dedicated WiFi network with 2.4Ghz frequency and reconfigure your Sync Module to connect in this network.
What’s my plan
I’m going to see whether I can create a 2.4ghz frequency on the existing router and if not I will buy a new router that can.
I’m guessing that if it is a problem with the router then there must be some interference from a neighbours house as the other two cameras are working fine and have no issues with streaming video and connecting, maybe the problem camera is still trying to connect on a channel that is being blocked?
It’s worth noting that I tried moving the camera next to the sync module and router and this had no effect.
What still confuses me is that the camera does not power on with fresh batteries (Same battery spec/brand as supplied) and would only turn on (red light) when plugged in by a cable to my Mac? and the same batteries work in the other cameras) - what are your thoughts about this?
Have I got a dodgy camera??
To me that still suggests a fault in my camera. Plus the fact that prior to this latest issue, the camera batteries had to be replaced two times since January which is nowhere near the estimated 2year prediction. Whereas the camera with the highest amount of use by far (front door) is still working, uploading video multiple times a day using the same set of batteries.
Sorry for the long story - I thought it would be best to give full context.
I’d appreciate any advice you may have.