As Anand mentions we have been spending a fair amount of time investigating “Serviceability” capabilities The new Ujet Smart functions is just one of them, this will not only help in the Tech Support area it will help in the general Customer Service aspects, package damaged, missing components, etc, we’ll be able to get a picture right through the app in the call path vs. having to ask customers to take a picture attach it to a email and send to us.
We’ll also be adding in some abilities to troubleshoot Wifi networks allowing us to capture the wifi configuration, rtr types, features enabled, firewall versions, etc. Customers having issues with their Wifi networks is one of the top call generators. Today we are blind to all of the configuration and can only rely on them to tell us the configurations, often times they don’t even know themselves. I’m not talking people in the community, think of our general customer base.